AI chat on the website: a smart consultant who knows your business

Losing customers due to the lack of prompt answers to questions is a common problem for businesses. Studies show that 82% of consumers expect an instant response to their questions, and 60% refuse to make a purchase if they do not receive the necessary information in a timely manner. At the same time, maintaining a staff of consultants for round-the-clock support is financially unaffordable for most companies, especially small and medium-sized businesses.

Our AI live chat service implements an intelligent system that "reads" all the content on your website and uses this data to provide accurate answers to visitors' questions in real time. It is not just a chatbot with template answers, but a full-fledged AI consultant that understands the context of questions, finds relevant information on your website, and generates meaningful, personalised answers.

The solution is based on advanced tools:

• ChatGPT API - a powerful language model for understanding natural language and generating responses
• Langchain - a framework for creating AI applications that work with specific data
• Vector Database - a specialised database for storing and searching the knowledge vector of your website

How the system works:

1. The AI system scans all the content of your website: product pages, blog, FAQ, information sections
2. The information is structured and transformed into a knowledge base in an AI-optimised format
3. When a visitor asks a question in the chat, the system analyses the request and finds relevant information in the created knowledge base
4. AI generates a clear, concise answer based on the data of your website
5. The system is constantly learning based on new questions and updates to the website content

AI chat is able to answer a wide range of questions:

• Details about products and services
• Terms of delivery, payment and return
• Availability of goods and terms of their receipt
• Product specifications
• Comparison of different models or variants
• Inquiries about promotions, discounts and loyalty programmes

The system automatically redirects complex questions to live consultants if it cannot provide a comprehensive answer, ensuring continuity of communication.

The service is ideal for:

• Online stores with a wide range of products
• Companies with complex services that require explanation
• Businesses with limited resources to maintain a staff of consultants
• Organisations looking to provide round-the-clock customer support
• Companies with frequent, similar questions from customers

Key benefits of intelligent chat for businesses and customers

Implementing AI chat on your website provides a competitive advantage and significantly improves customer experience:

Round-the-clock availability at no additional cost. The AI assistant is available 24/7, including weekends and holidays, providing ongoing customer support at a fixed cost that is significantly lower than the cost of maintaining a staff of operators. We estimate that the savings are 70-85% compared to a traditional call centre.

Increased conversion and reduced bounce rate. Instant answers to questions eliminate customer uncertainty and concerns. According to our customers, the implementation of AI chat increases conversion rates by 23-35% and reduces bounce rates by 15-20%.

Scalability for any load. The system is able to simultaneously serve hundreds or even thousands of customers without reducing the quality of support, which is especially valuable during seasonal peaks, advertising campaigns, or sales.

Continuous improvement based on data. AI chat analyses user questions to identify the most common topics and information gaps on your website. This data helps to optimise content, update FAQs, and improve communication with customers.

Saves customers time. Instead of searching for information all over the site, users get accurate answers in seconds, which significantly improves their experience with your brand. According to statistics, this increases the likelihood of repeat visits by 40%.

Personalisation of interaction. The system remembers the context of the conversation and can provide personalised recommendations based on previous questions, which increases the relevance of answers and increases the average check by 15-25%.

Reducing the workload on staff. AI chat takes care of up to 80% of common questions, allowing your employees to focus on more complex cases that require human intervention. This improves team efficiency and service quality in non-standard situations.

Why choose digiants.agency to implement AI chat

The digiants.agency team has deep expertise in the development and implementation of AI solutions for business. Our approach to creating intelligent chats has the following advantages:

Fine-tuning to the content of your website. We don't use generic templates. Our system is trained exclusively on your content, ensuring high response accuracy (95%+) and full compliance with your corporate style. This ensures that customers receive consistent messages regardless of the communication channel.

Flexible integration with your systems. We seamlessly integrate AI chat with your website, CRM, order management system, and other business processes. This allows chat to provide up-to-date information on product availability, order status, and personal discounts.

Multilingual support. Our AI chat is available in Ukrainian, English, and other languages, which is important for businesses focused on the international market or different consumer groups.

Constant updates and training. We ensure that the chatbot's knowledge base is regularly updated when your website content changes and set up the system for continuous improvement based on user interactions.

Analytics and insights for business. We provide detailed analytics of customer questions, identifying trends, information gaps, and opportunities for developing your product or service. This analysis becomes a valuable source of data for improving your marketing strategy and product development.

Proven effectiveness. Our clients report a 35-45% increase in customer satisfaction and a 20-30% increase in repeat purchases after implementing AI chat. The average ROI is 2-3 months.

Ready to provide your customers with round-the-clock intelligent support? Contact us for a demonstration of AI chat capabilities on your website. We offer a free 14-day trial period so that you can evaluate the effectiveness of the solution and its impact on customer interaction.