AI chatbot consultant: your 24/7 sales assistant

How many times have you lost potential customers because you couldn't answer their questions immediately? According to research, 82% of customers expect an immediate answer to their questions, and 60% refuse to buy if they do not receive a consultation on time. At the same time, it costs businesses an average of UAH 2,500 to 4,000 per employee per month to maintain a contact centre operator, and it is even more expensive to provide round-the-clock support. As a result, most companies are forced to limit the working hours of consultants, losing some potential customers.

Do you want to provide your customers with high-quality advice 24/7 without increasing staff costs? There is a solution. It is enough to implement a modern AI chatbot on your website. We will tell you what it is, what advantages it offers, and how to take your business to a new level of communication with customers in the following.

What is a chatbot and how does it work?

Before considering the benefits, let's understand what a modern AI chatbot is and what technologies it is based on.

A chatbot consultant is an intelligent system that simulates live communication with a customer, helping them to get the necessary information, solve a problem, or choose the best product or service. Unlike simple bots of the previous generation, which could only answer pre-programmed questions, modern AI bots are able to understand the context of a conversation, learn from previous interactions, and provide personalised recommendations.

Our Chatbot Advisor is based on cutting-edge technology:

• GPT-4 is a state-of-the-art artificial intelligence model that provides near-human-like communication and contextual understanding.
• Dialogflow is a platform from Google for creating natural and dynamic dialogues that can recognise user intent.
• Telegram API is an interface for integrating a bot with a popular messenger that expands communication channels with customers.

Technically, the system works like this: when a customer asks a question, AI algorithms analyse their request, determine their intentions and emotional state, and then generate the most relevant answer based on training data and information about your products/services. Over time, the bot learns from interactions with customers and becomes more efficient in providing advice.

Benefits of a chatbot for your business

Implementing an intelligent chatbot is not just a fashion trend, but a strategic decision that has a positive impact on conversion, customer satisfaction, and cost optimisation for your business.

Round-the-clock availability and instant responses

Unlike live operators, a chatbot works 24 hours a day, 7 days a week, without lunch breaks or weekends. This means that your customers will always get an answer to their question, no matter what time they contact you.

According to statistics, 40% of customers prefer to shop in the evening and at night, when most consultants are not available. The availability of a round-the-clock chatbot allows you not to lose these customers and significantly increases the conversion rate.

Scalability and resource saving

One chatbot is capable of serving hundreds of customers simultaneously, without compromising the quality of service and without the need for additional staff costs. According to our estimates, the implementation of a chatbot can reduce customer support costs by 30-50%.

In addition, a chatbot can handle up to 80% of routine questions, freeing up your managers to handle more complex cases and increasing their productivity. This is especially relevant for businesses that face seasonal peaks in activity when the number of requests increases dramatically.

Personalisation and sales boost

A modern AI bot doesn't just answer questions, but engages in an intelligent dialogue with the customer, identifying their needs and offering the most appropriate solutions. It can analyse previous interactions, take into account purchase history, and even recognise the customer's emotional state.

Thanks to this, the bot is able to provide truly personalised recommendations, increasing the average check and encouraging repeat purchases. According to our research, the implementation of an intelligent chatbot increases conversion rates by 15-25% and increases the average check by 10-20%.

Why choose digiants.agency to implement a chatbot?

Implementing a chatbot is not just a matter of installing a ready-made solution. It's a complex process that requires a deep understanding of your business, target audience, and the specifics of your products or services.

The team at digiants.agency has many years of experience in developing and implementing intelligent chatbots for businesses in various industries, from e-commerce to financial services and healthcare.

Our approach is based on a detailed analysis of your business and your customers' needs. We don't just install a standard solution, but develop a unique bot that takes into account the peculiarities of your niche, product specifics, and communication style inherent in your brand.

In addition, we provide ongoing training and improvement of the bot based on real customer interactions. This ensures that over time, your bot will become even more efficient, able to handle more and more requests without human intervention.

According to our statistics, within 3-6 months after implementing a chatbot, our clients record ROI (return on investment) of 200-300%, and the system is able to handle up to 80% of all customer requests independently.

Ready to take communication with your customers to the next level? Contact us right now and we'll help you implement an intelligent chatbot that will become a reliable round-the-clock consultant for your customers and a powerful sales tool for your business.